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TRANSPARENT PRICING

Choose Your IT Support Plan

Flexible, transparent pricing with no hidden fees. All plans include proactive monitoring and UK-based support.

ESSENTIAL

Essential Support

Perfect for small businesses starting their IT journey

£99

per user / month

  • Business Hours Support
    9am - 6pm, Monday to Friday
  • Unlimited remote support
  • Proactive system monitoring
  • Monthly security updates
  • Device management
  • Microsoft 365 support
  • 4-hour response SLA
  • 24/7 Helpdesk
  • Onsite visits included
  • Dedicated account manager
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MOST POPULAR

Professional Support

Comprehensive IT support with 24/7 helpdesk access

£149

per user / month

  • 24/7 Helpdesk24/7
    Round-the-clock support
  • Unlimited remote & phone support
  • Proactive monitoring & maintenance
  • Advanced cybersecurity protection
  • Priority device management
  • Microsoft 365 expert support
  • 1-hour response SLA
  • 2 onsite visits per quarter
  • Unlimited onsite visits
  • Dedicated account manager
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PREMIUM

Premium Support

Complete managed IT with dedicated account management

£249

per user / month

  • 24/7 Priority Helpdesk24/7 VIP
    Premium support access
  • Unlimited remote, phone & onsite support
  • Proactive monitoring & optimization
  • Enterprise-grade cybersecurity
  • Complete infrastructure management
  • Microsoft 365 & cloud optimization
  • 30-minute response SLA
  • Unlimited onsite engineer visits
  • Dedicated account manager
  • Strategic IT consulting included
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Important Notes

  • Minimum 5 users — All plans require a minimum of 5 users
  • VAT not included — All prices exclude VAT at 20%
  • 12-month contract — Annual commitment with monthly billing available
  • Setup fee waived — No setup or onboarding fees for new clients

Service Level Agreements (SLAs)

  • Essential: 4-hour response time during business hours
  • Professional: 1-hour response time, 24/7 availability
  • Premium: 30-minute response time, priority support
  • Uptime guarantee: 99.9% uptime SLA on all monitored systems

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Cost Calculator

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Compare Plans

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FREQUENTLY ASKED QUESTIONS

Pricing FAQs

All plans require a 12-month contract with a minimum of 5 users. We offer monthly billing for your convenience, and there are no setup fees for new clients.

Yes! You can upgrade your plan at any time with immediate effect. Downgrades can be arranged at your next renewal date. Contact your account manager to discuss changes.

Additional onsite visits can be arranged at £150 per visit for Essential and Professional plans. Premium plan customers enjoy unlimited onsite visits at no extra cost.

No hidden fees! Our pricing is completely transparent. The only additional costs would be hardware purchases, third-party software licenses, or additional onsite visits beyond your plan's allowance.